FAQ
FREQUENTLY ASKED QUESTIONS
As a team of American turned Israeli women, we bring a unique perspective on Israeli culture and the connections between Israel and Jewish communities around the world. Our goal is to share the creativity and artistry of Israeli makers with diaspora Jews and our allies, helping you discover meaningful pieces that celebrate our shared heritage.
Thanks for asking! You can contribute to Makers of Israel here. Your donation allows us to continue to provide you with new and exclusive products and collections and to raise money for assorted grassroots initiatives throughout Israel.
Absolutely! You can include a personalized gift note with any purchase on our website. Additionally, you have the option to make a donation to the nonprofit partner we feature, with the opportunity to dedicate it in honor or memory of someone special.
Please fill out this form if you are a maker interested in being featured on Makers of Israel or you have a suggestion of a maker we should consider featuring.
Merchandise is curated by the Makers of Israel team and is limited to the sizes, colors and variants limited on our website. If a size or variant does not appear on our website, it is not currently available. Be sure to check back as items may be restocked and available for purchase at a later date.
If you purchase your product by November 25, this should allow enough time for your items to arrive by Hanukkah. But keep in mind that sometimes there are unexpected shipping delays due to the situation in Israel that are out of our control.
US, Canada, UK, the European Union, Israel and Australia.
Makers of Israel ships to over 20 countries, each of which has its own policies regarding customs and country-specific taxes. The receiver of your order is responsible for paying any customs duties or taxes that occur upon shipping or arrival. Please familiarize yourself with your country’s customs policies to avoid issues, as Makers of Israel cannot pay customs or tax fees on behalf of customers.
U.S. Only: Starting August 7, 2025, the U.S. government is placing a 15% tariff on most goods imported from Israel. This tariff is now included in the checkout process on our website and may result in an additional cost, along with standard customs clearance fees.
Note: Specific Makers may have different policies depending on the shipping company they use. The 15% tariff generally applies to most Makers shipping from Israel, while items such as art prints, watercolors, lithographs, serigraphs, or products shipped from the U.S. are not subject to this fee.
Shipping fees from Israel are included in the product fees. There is no extra fee for shipping.
Expedited shipping may be available depending on the maker and your desired timeline. Many of our products are made to order, so availability will depend on the maker's schedule. To explore options, please email us at shalom@makersofisrael.com. If expedited shipping is possible, customers will be responsible for any additional shipping costs.
Makers generally ship their products within 3-10 business days of purchase. It typically takes 7-24 days depending on the specific maker’s shipping method. You can view the shipping times for your maker on their dedicated maker page or email shalom@makersofisrael.com if you have further questions.
If you purchase products from multiple makers, you will receive packages from each maker individually. Makers may work with different shipping companies that have different timelines.
Returns and exchanges are managed by each individual maker and based on their individual policy. For all Maker's return policies — please check here. Contact shalom@makersofisrael.com if you have further questions.
Donations and the service fee to Makers of Israel are non-refundable.
We are unable to accept exchanges for any products once the purchase has been made.
Yes! Email us at shalom@makersofisrael.com to learn more.
Yes, Makers of Israel is taking a 6% service fee, which covers our expenses, VAT charges, and allows this venture to continue to operate and grow.
Email us at makersofisrael@gmail.com
All prices on our website are listed in U.S. dollars
