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FAQ

  • What inspired the launch of Makers of Israel?
    Makers of Israel is a small team of female volunteers from the US, Canada, and UK who all live or have lived in Israel. As women with deep connections to Israel, we recognized the incredible talent of small businesses and makers across the country — many of whom are unknown to the broader diaspora. With tourism significantly impacted by the war, we wanted to bridge this gap by introducing the Jewish community and our allies to these makers, supporting their work during challenging times.
  • How do I contribute to Makers of Israel?
    Thanks for asking! You can contribute to Makers of Israel here. Your donation allows us to continue to provide you with new and exclusive products and collections and to raise money for assorted grassroots initiatives throughout Israel.
  • Can I send a gift through Makers of Israel?
    Absolutely! You can include a personalized gift note with any purchase on our website. Additionally, you have the option to make a donation to the nonprofit partner we feature, with the opportunity to dedicate it in honor or memory of someone special.
  • How do I submit a maker for consideration on Makers of Israel?
    Please fill out this form if you are a maker interested in being featured on Makers of Israel or you have a suggestion of a maker we should consider featuring.
  • What if I’m interested in a different color or style than the one listed on Makers of Israel?
    Merchandise is curated by the Makers of Israel team and is limited to the sizes, colors and variants limited on our website. If a size or variant does not appear on our website, it is not currently available. Be sure to check back as items may be restocked and available for purchase at a later date.
  • When is the last date I can purchase for my products to arrive during Hanukkah?
    If you purchase your gift by December 10, this should allow enough time for your items to arrive at some point during Hanukkah. But keep in mind that sometimes there are unexpected shipping delays due to the situation in Israel that are out of our control. You can continue purchasing from our Hanukkah Collection after December 10, but your products may not arrive in time for Hanukkah.
  • Which countries do you ship to?
    US, UK, the European Union, and Israel.
  • How is shipping calculated?
    Shipping fees from Israel are included in the product fees. There is no extra fee for shipping.
  • Do you offer expedited shipping?
    Expedited shipping may be available depending on the maker and your desired timeline. Many of our products are made to order, so availability will depend on the maker's schedule. To explore options, please email us at makersofisrael@gmail.com. If expedited shipping is possible, customers will be responsible for any additional shipping costs.
  • When will I receive my products?
    Makers generally ship their products within 3-10 days of purchase. It typically takes 1.5-3.5 weeks depending on the specific maker’s shipping method. You can view the shipping times for your maker on their dedicated maker page.
  • If I purchase multiple products, how will they be shipped?
    If you purchase products from multiple makers, you will receive packages from each maker individually. Makers may work with different shipping companies that have different timelines.
  • What payment options do you offer?
    We only offer payment via PayPal currently. However, you can use PayPal to pay with a credit card, as you usually do without signing in to PayPal. Just open the PayPal payment option, scroll to the bottom, and then select “Pay with Debit/Credit Card."
  • Can I return a product I ordered from Makers of Israel?
    Returns and exchanges are managed by each individual maker and based on their individual policy. For all Maker's return policies — please check here. Donations and the service fee to Makers of Israel are non-refundable.
  • Do you offer exchanges?
    We are unable to accept exchanges for any products once the purchase has been made.
  • Is Makers of Israel taking a percentage of each purchase?
    Yes, Makers of Israel is taking a 6% service fee, which covers our expenses, VAT charges, and allows this venture to continue to operate and grow.
  • I still have a question, how do I contact Makers of Israel?
    Email us at makersofisrael@gmail.com
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